Frequently Asked Questions

• Do you supply to the general public?

  This depends on the application, please call us for further information. 0800 440 444.

• Can my air conditioner provide heating as well as cooling?

  Some models do – specifically

  KY32D Compact PAC 3.2KW
  Koolbreeze P-12000HCU Climateasy 12 3.5kW PAC
  Climateasy 14 or Cool Master 14000 4.1kW
  Koolbreeze P15HCA Kompact 15 4.4kW Portable Air Conditioner
  Koolbreeze Climateasy 16 or Cool Master 16000 4.7kW
  Cool Master 18000 Air Conditioner – 5.2kW and Heater

• How does an evaporative cooler work?

  The evaporative coolers provide a cooling effect by natural evaporation.  They require a full tank of water/ice and need a well-vented area.  Please note these units are not suitable for server rooms as they add humidity to the area.

• How do you work a portable air conditioner?

  The units pump out cool air that has been chilled through heat extraction. The hoses must be positioned in a suitable area where the warm air can be ducted away from the area being cooled – either a window or a ceiling void.  The hoses should be as straight and as horizontal as possible so the unit can work efficiently.

• My air conditioning unit isn’t working or is not cooling properly, what can I do?

  The most common cause is the unit being set at too low a temperature.

• Is there a minimum hire period?

  Yes, one week, but please note that you must advise us in writing when you want to off hire and for us to collect the units.

• Are all your units PAT Tested?

  Because PAT Testing is no longer a legal requirement, we don’t routinely carry this out. If your site specifically requires items that are PAT Tested, then you must advise us at the time of your order.

• Are you F Gas registered?

  Yes, we are, you can find the latest copy of our REFCOM certification here on our website.