Privacy Policy
London Cool Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website [www.londoncool.com] (“Site”) or interact with us.
1. Information We Collect
We may collect and process the following types of information about you:
- Personal Information: Your name, email address, postal address, phone number, and any other information you provide by filling in forms on our Site or communicating with us.
- Technical Information: IP address, browser type, operating system, and other technical details related to your use of our Site.
- Usage Data: Information about how you use our Site, products, and services, including page views, time spent on pages, and links clicked.
We may use your information for the following purposes:
- To Provide Services: Processing orders, managing accounts, and providing customer support.
- To Communicate with You: Sending newsletters, marketing communications, or responding to inquiries.
- To Improve Our Site: Analysing user behaviour to enhance the functionality and content of our Site.
- Legal Compliance: Complying with legal obligations, resolving disputes, and enforcing agreements.
We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. Cookies help us enhance your user experience and tailor content to your preferences.
4. Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We may share data with third-party service providers who assist in delivering our services, such as payment processors, IT service providers, and marketing agencies.
- Legal Obligations: If required by law, we may disclose your information to regulatory authorities, law enforcement, or other entities.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Rectification: You can ask us to correct or update your personal information.
- Erasure: You can request the deletion of your personal data, subject to legal obligations.
- Restriction: You can request that we restrict the processing of your data.
- Objection: You can object to the processing of your personal data for certain purposes.
- Data Portability: You can request a copy of your personal data in a structured, commonly used format.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.